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Unpod gives every org a pool of ready-to-use phone numbers. You don’t need a carrier account to use them: pick a number, connect it to a SIP trunk, and you get an outbound trunk for calls you make and an inbound trunk for calls you receive.

Add a number

1

Open Telephony → Numbers and click +

The + button next to the Telephony heading opens the number pool. Numbers you have already added are listed below it.
Unpod Telephony page with the + button highlighted

Telephony → Numbers - the + button opens the number pool

2

Select a number and click Save

Available Numbers lists every number you can claim. Click Select on one, then Save.
Available Numbers panel with one number selected and the Save button highlighted

Available Numbers - select one, then Save

3

Click Connect to → SIP Trunk

The number now shows Not Linked. Click Connect to and choose SIP Trunk.
Number Configuration showing Not Linked and the Connect to menu with SIP Trunk and Agents

A new number starts Not Linked - Connect to → SIP Trunk

Outbound trunk

Created automatically - for calls you make from your Unpod number. The moment you choose Connect to → SIP Trunk, Unpod creates the outbound trunk and the number turns Linked. Outbound is complete at this point - there is nothing else to configure.
Linked number showing Outbound Trunk Details: address, port, protocol, username and password

Outbound Trunk Details - ready as soon as you choose SIP Trunk

To place calls, point your SIP client at these values:
The username and password let anyone place calls on your number. Keep them in a secret manager, and blur them out before you share a screenshot.

Inbound trunk

You configure this - for calls people make to your Unpod number. Until you add it, the number shows Inbound trunk is not configured yet and inbound calls have nowhere to go.
1

Click Connect under Inbound Trunk Details

Inbound Trunk Details section with the Connect button highlighted

Inbound Trunk Details - Connect opens the trunk form

2

Fill in the trunk

On the New trunk tab, tell Unpod where to send incoming calls:
Configure Trunk panel with the SIP URI field and the Create Trunk button highlighted

Configure Trunk - the SIP URI is where Unpod sends incoming calls

Already added an inbound trunk for another number? Open the Use existing tab and pick it instead of creating a new one.
3

Test, then click Create Trunk

Test checks that Unpod can reach your SIP URI. Then click Create Trunk. The number now shows Inbound Trunk Details with the values you entered. Call the number to check it.
Number showing Outbound Trunk Details and configured Inbound Trunk Details with SIP URI, port and transport

Inbound trunk configured - Configure edits it, Unlink removes it

Troubleshooting

What next

Bring your own carrier

Already have numbers with a carrier? Connect them over a BYO SIP trunk with the API.

Watch the lifecycle

See each number’s connection state, agent link and sync state over the API.