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The Agent Workforce is workers that communicate and act. Each worker is an agent - voice, action, chat or browser - that runs against the instructions it was given, on one step, for one entity, spun up per task and torn down when the task completes. Not every kind ships today - see Status. There is no long-lived agent process holding state between customers; state lives on the spine, workers are disposable. Tasks are the unit of work. A task says: run this agent, with this instruction set, for this entity, now. Calling already runs this way - every outbound call is a task dispatched to a voice agent - through the Task API. Guardrails and human handoff are built in: a worker that hits a policy boundary or an escalation condition hands the conversation to a person instead of improvising. You build these workers with SuperDialog, the open-source agent framework, and a playbook is the instruction set a worker runs against. SuperDialog’s defining rule - the wire carries text, not audio - is what lets the same playbook drive a phone call, a chat thread, or a browser session.

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The primitives

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On the spine

A worker reads context and the entity it was dispatched for, then acts: each task produces an interaction on the entity’s conversation, and each interaction closes with a structured outcome. Task dispatch, tool calls, handoffs and completion all emit events. Workers never write to the spine directly outside their task - what a worker learned reaches the Context Graph through the outcome, not through a side channel.

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What stays hidden

Model-provider orchestration internals stay hidden: which LLM served a given turn, provider failover, prompt assembly, and inference routing. You declare the playbook and the tools; the workforce decides how to run them. A provider outage is Unpod’s problem, not a change to your agent.

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Status

Production. Voice and action agents carry production traffic today, spun up per task with guardrails and human handoff. Browser agents are in build. Chat runs through the same workers via the Chat API.

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Go deeper

SuperDialog

The open-source framework you build workers with.

What is a playbook

The instruction set a worker runs against.

Build an agent

From a blank playbook to a running worker.

Task API

Dispatch a task - calling runs this way today.

Flows & Journeys

The workflows that dispatch tasks to the workforce.