Actions

An agent that only talks is half an app. Actions are how a conversation changes something: a booking held, a lead created, a row updated, a ticket opened. In Unpod your own APIs are the actions. The agent calls them mid-conversation, and every outcome is pushed to the systems that act on it after the call.

The primitives

Primitive	What it is	Where it lives today
In-call actions	HTTP tools the agent calls mid-conversation	Production - playbook tools, or Agent Studio → Persona → Tools
After-call actions	The post-call webhook delivers the transcript and structured outcome to your endpoint	Production - post-call data
Google Sheets sync	Two-way: each call’s row lands in the sheet, and a new row triggers a call	Production - Agent Studio → Integration → Google Sheet Sync
In-call SMS	A template SMS sent during the call, to Indian numbers	Production, narrow
Ready-made connectors	CRM, payment, booking and helpdesk connectors	Not yet - use an in-call HTTP tool or the post-call webhook

playbook.yaml (excerpt)

tools:
  - id: create_lead
    type: http
    method: POST
    url: "{{ env.CRM_BASE_URL }}/leads"
    headers: {Authorization: "Bearer {{ env.CRM_TOKEN }}"}
    body: {name: "{{ slots.name }}", budget: "{{ slots.budget }}"}
    store_response_as: lead
    run_once: true

On the spine

An action is part of the interaction that ran it. An in-call tool’s result is recorded on the interaction, and the outcome that reaches your webhook is the same outcome the Context Engine keeps.

What stays hidden

Delivery mechanics: webhook retries and redelivery, Sheets polling, and SMS carrier routing.

Status

Production: HTTP tools, the post-call webhook, two-way Google Sheets sync, and in-call SMS. In build: a helpdesk connector for messaging journeys. Not yet: ready-made CRM, payment and booking connectors.

Go deeper

Tools

Declare HTTP tools in a playbook.

Post-call data

The payload your webhook receives.

Agent Harness

Retries and fallbacks around every tool call.

Flows & Journeys

Workflows that decide which action comes next.

Overview

Talk

Remember

Act

The primitives

On the spine

What stays hidden

Status

Go deeper

Tools

Post-call data

Agent Harness

Flows & Journeys

​The primitives

​On the spine

​What stays hidden

​Status

​Go deeper

Tools

Post-call data

Agent Harness

Flows & Journeys

The primitives

On the spine

What stays hidden

Status

Go deeper