recording=True) and a turn-by-turn transcript. Both are
retrieved through the Management API.
Recordings
recordings.list() returns the sessions that have a recording; read the
download URL off each one:
Pause and resume recording during a live call (e.g. around card numbers) with
ctx.session.recording.pause(reason=...) / .resume() - see
AgentRunner & Sessions.Transcripts
transcripts.list()/.get() return sessions; the turns live on
session.transcript: