Email-first agent

Illustrative. An agent that lives in the inbox: it answers inbound email, follows up on its own schedule, and places a call when a conversation needs a voice. Built by SaaS teams and support operations.

How it would work

An email arrives

It resolves to a person and to their open thread.

The agent replies, or waits

It answers now, or schedules a follow-up.

No reply in two days

The flow places a call, with the thread as context.

The outcome is written back

The thread, and the person, carry what happened on the call.

The shape

Illustrative - not callable today

thread = unpod.conversations.latest(person_id=person.id, channel="email")
unpod.messages.send(
    conversation_id=thread.id,
    channel="email",
    subject="Your renewal",
    text="Your plan renews on the 30th. Reply here to change it.",
)
unpod.flows.start("renewal-follow-up", person_id=person.id)

What it waits on

Piece	Status	Where
Email conversations (Gmail-connected flows; no SDK resource yet)	In build	Channels
Conversations API	In build	Conversations
Journeys: waits and outcome branching	In build	Flows & Journeys

Build it today

Nothing email-native ships yet. The closest working version keeps email in your own stack and puts the voice step on Unpod:

Your system sends and receives the email.
When a thread needs a voice, your system places a call and passes the thread summary as call data.
Attach an analytics block to the agent, read the outcome with client.analytics.for_call(call.call_id), and write it back to the thread.

call_from_thread.py

import asyncio
from unpod import AsyncClient

async def main() -> None:
    async with AsyncClient() as client:
        call = await client.calls.create(
            agent_id="renewals",
            to_number="+9198xxxxxx01",
            data={"thread_summary": "Asked about the renewal price twice; no reply since Monday."},
        )
        print(call.call_id, call.status)

asyncio.run(main())

​How it would work

​The shape

​What it waits on

​Build it today

How it would work

The shape

What it waits on

Build it today