GET

api

platform

agents

{agent_handle}

tasks

Get Tasks by Agent Handle

curl --request GET \
  --url https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/ \
  --header 'Authorization: <api-key>' \
  --header 'Org-Handle: <org-handle>'

import requests

url = "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/"

headers = {
    "Org-Handle": "<org-handle>",
    "Authorization": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {
  method: 'GET',
  headers: {'Org-Handle': '<org-handle>', Authorization: '<api-key>'}
};

fetch('https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: <api-key>",
    "Org-Handle: <org-handle>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Org-Handle", "<org-handle>")
	req.Header.Add("Authorization", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/")
  .header("Org-Handle", "<org-handle>")
  .header("Authorization", "<api-key>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Org-Handle"] = '<org-handle>'
request["Authorization"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "count": 1,
  "status_code": 200,
  "message": "Tasks Fetched Successfully",
  "data": [
    {
      "_id": "697debb84c27faa892bfa0cd",
      "space_id": "42",
      "thread_id": "",
      "user": "",
      "user_org_id": "101",
      "user_info": {},
      "created": "2026-02-07T05:51:51.607000",
      "modified": "2026-02-07T06:06:30.000000",
      "task_id": "T1a2b3c4dfe9a11f0878d43cd8a99e069",
      "run_id": "R1a2b3c4cfe9a11f0878d43cd8a99e069",
      "collection_ref": "collection_data_SPTKN4XQ7M2VB9YH3KD8WZ1L",
      "task": {},
      "input": {
        "contact_number": "+911234567890",
        "quality": "good",
        "name": "Jane Doe",
        "token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "space_token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "org_id": 101,
        "missing_space_context": false
      },
      "output": {
        "call_id": "Unpod Bridge_1234567890_AbCdEfGhIjKl",
        "customer": "Jane Doe",
        "contact_number": "+911234567890",
        "call_type": "inbound",
        "call_status": "connected",
        "call_end_reason": "USER_HUNG_UP_IN_CALL",
        "transcript": [
          {
            "role": "assistant",
            "content": "Hello, main Sunrise Heights se bol rahi hoon. Kya abhi baat karne ka sahi samay hai?",
            "timestamp": "2026-02-07 05:58:00.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:57:55.000000",
            "end_time": "2026-02-07T05:58:00.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, boliye.",
            "timestamp": "2026-02-07 05:58:05.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:03.000000",
            "end_time": "2026-02-07T05:58:05.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Thank you! Yeh call aapke Sunrise Heights me dikhaye gaye interest ke regarding hai. Kya main continue karoon?",
            "timestamp": "2026-02-07 05:58:15.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:08.000000",
            "end_time": "2026-02-07T05:58:15.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, main 2 BHK ke baare me dekh rahi thi.",
            "timestamp": "2026-02-07 05:58:22.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:19.000000",
            "end_time": "2026-02-07T05:58:22.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Bilkul. Hamare paas spacious 2 BHK residences hain, zero-wastage layouts ke saath. Kya main aapki site visit schedule kar doon?",
            "timestamp": "2026-02-07 05:58:40.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:25.000000",
            "end_time": "2026-02-07T05:58:40.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, kal 11 baje ke liye schedule kar dijiye.",
            "timestamp": "2026-02-07 05:58:48.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:45.000000",
            "end_time": "2026-02-07T05:58:48.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Perfect. Maine aapki visit kal 11 AM ke liye schedule kar di hai. Hamare sales expert aapko assist karenge. Dhanyavaad!",
            "timestamp": "2026-02-07 05:59:05.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:52.000000",
            "end_time": "2026-02-07T05:59:05.000000",
            "language": "hi"
          }
        ],
        "recording_url": "https://cdn.unpod.ai/recordings/CALL_AbCdEfGhIjKl.mp3",
        "files": [],
        "start_time": "2026-02-07T05:57:45",
        "end_time": "2026-02-07T06:06:25",
        "call_timings": {
          "call_dialed_at": "2026-02-07T05:57:44",
          "call_connected_at": "2026-02-07T05:57:45",
          "call_ended_at": "2026-02-07T06:06:25",
          "ring_duration": 1,
          "talk_duration": 520
        },
        "duration": 520,
        "provider_call_id": "AbCdEfGhIjKlMnOpQrStUv@unpod.ai",
        "assistant_number": "+919876543210",
        "metadata": {
          "cost": 0.600075,
          "type": "",
          "usage": {
            "llm_provider": "Unpod",
            "llm_model": "google/gemma-4-31b-it",
            "tts_provider": "elevenlabs",
            "tts_model": "eleven_v3",
            "stt_provider": "soniox",
            "stt_model": "stt-rt-v5",
            "llm_prompt_tokens": 1199715,
            "llm_completion_tokens": 1112,
            "tts_characters_count": 4635,
            "stt_audio_duration": 508.2,
            "costs": {
              "llm_cost": 0,
              "stt_cost": 0.018,
              "tts_cost": 0.4635
            },
            "total_cost": 0.5715
          },
          "provider": "livekit",
          "room_name": "Unpod Bridge_1234567890_AbCdEfGhIjKl"
        },
        "post_call_data": {
          "schema_version": 2,
          "analytics": {
            "sentiment": "positive",
            "engagement": "high",
            "tone": "friendly",
            "contact_status": "active",
            "call_score": 70,
            "call_score_breakdown": {
              "components": {
                "interest_intent": 20,
                "use_case_relevance": 10,
                "timeline_urgency": 10,
                "authority_influence": 10,
                "engagement_quality": 10,
                "next_step_commitment": 10
              },
              "total": 70,
              "reason": "The user was actively engaged, showed strong interest in the offering, and agreed to a site visit."
            }
          },
          "summary": {
            "headline": "Site visit scheduled for tomorrow at 11 AM to explore the 2 BHK configuration.",
            "key_points": [
              "Customer showed interest in a 2 BHK residence.",
              "Agent provided details about the residential project and its features.",
              "Customer scheduled a site visit for tomorrow at 11:00 AM.",
              "Agent confirmed the visit details and assured assistance during the visit."
            ]
          },
          "lead": {
            "name": "Jane Doe",
            "labels": [
              "Interested"
            ],
            "objections": [],
            "pain_points": [],
            "questions_asked": [
              "What kind of space are you picturing for your family?",
              "Can you repeat that once?",
              "What are the available configurations?"
            ]
          },
          "structured_data": {
            "status": "Qualified",
            "outcome": "Call Disconnected",
            "lead_intent": "High",
            "end_call_reason": "Call Disconnected"
          },
          "next_action": {
            "label": [
              "Agent to schedule site visit for tomorrow at 11 AM",
              "Agent to send visit details via WhatsApp and SMS"
            ],
            "callback_requested": false,
            "scheduled_at": null
          },
          "follow_up": {
            "required": false,
            "state": "skipped_inbound_call",
            "reason": "Outcome falls under stop list conditions. No follow-up required.",
            "next_at": null,
            "attempt": 1,
            "attempts_remaining": 1,
            "policy": {
              "max_call_attempts": 2,
              "max_followup_attempts": 1,
              "daily_limit": 3,
              "next_call_attempt_number": null
            }
          },
          "success_evaluation": {
            "status": "completed",
            "reason": "",
            "result": 8
          },
          "call_evaluation": null,
          "redial": {
            "status": null
          },
          "skipped": [
            {
              "stage": "call_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "realtime_agent_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "spam_detection",
              "reason": "policy:disabled_in_config"
            }
          ]
        },
        "call_traces": [
          {
            "status": "callRequested",
            "timestamp": "2026-02-07T05:57:44.000000",
            "previous_status": "",
            "message": "call status set: callRequested",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "ringing",
            "timestamp": "2026-02-07T05:57:45.000000",
            "previous_status": "callRequested",
            "message": "call status changed: callRequested -> ringing",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "active",
            "timestamp": "2026-02-07T05:57:46.000000",
            "previous_status": "ringing",
            "message": "call status changed: ringing -> active",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "hungUp",
            "timestamp": "2026-02-07T06:06:24.000000",
            "previous_status": "active",
            "message": "call status changed: active -> hungUp | reason: USER_HUNG_UP_IN_CALL",
            "event": "status_change",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          },
          {
            "status": "connected",
            "timestamp": "2026-02-07T06:06:29.000000",
            "previous_status": "callEnded",
            "message": "call finalized: connected",
            "event": "finalized",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          }
        ],
        "error": "",
        "error_code": "",
        "end_reason": "User"
      },
      "attachments": [],
      "assignee": "space-agent-8qmk42nslp91wrh3dz7btxc4",
      "status": "completed",
      "execution_type": "call",
      "ref_id": "6902fb5840a736e125e80ebc",
      "failure_count": 0,
      "last_failure_reason": null,
      "provider": null,
      "retry_attempt": 0,
      "referenced_task": null,
      "follow_up_count": null,
      "follow_up_chain_id": null,
      "last_status_change": "2026-02-07T05:51:51.606885",
      "scheduled_timestamp": null
    }
  ]
}

{
  "message": "Agent not found"
}

{
  "count": 1,
  "status_code": 200,
  "message": "Tasks Fetched Successfully",
  "data": [
    {
      "_id": "697debb84c27faa892bfa0cd",
      "space_id": "42",
      "thread_id": "",
      "user": "",
      "user_org_id": "101",
      "user_info": {},
      "created": "2026-02-07T05:51:51.607000",
      "modified": "2026-02-07T06:06:30.000000",
      "task_id": "T1a2b3c4dfe9a11f0878d43cd8a99e069",
      "run_id": "R1a2b3c4cfe9a11f0878d43cd8a99e069",
      "collection_ref": "collection_data_SPTKN4XQ7M2VB9YH3KD8WZ1L",
      "task": {},
      "input": {
        "contact_number": "+911234567890",
        "quality": "good",
        "name": "Jane Doe",
        "token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "space_token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "org_id": 101,
        "missing_space_context": false
      },
      "output": {
        "call_id": "Unpod Bridge_1234567890_AbCdEfGhIjKl",
        "customer": "Jane Doe",
        "contact_number": "+911234567890",
        "call_type": "inbound",
        "call_status": "connected",
        "call_end_reason": "USER_HUNG_UP_IN_CALL",
        "transcript": [
          {
            "role": "assistant",
            "content": "Hello, main Sunrise Heights se bol rahi hoon. Kya abhi baat karne ka sahi samay hai?",
            "timestamp": "2026-02-07 05:58:00.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:57:55.000000",
            "end_time": "2026-02-07T05:58:00.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, boliye.",
            "timestamp": "2026-02-07 05:58:05.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:03.000000",
            "end_time": "2026-02-07T05:58:05.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Thank you! Yeh call aapke Sunrise Heights me dikhaye gaye interest ke regarding hai. Kya main continue karoon?",
            "timestamp": "2026-02-07 05:58:15.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:08.000000",
            "end_time": "2026-02-07T05:58:15.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, main 2 BHK ke baare me dekh rahi thi.",
            "timestamp": "2026-02-07 05:58:22.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:19.000000",
            "end_time": "2026-02-07T05:58:22.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Bilkul. Hamare paas spacious 2 BHK residences hain, zero-wastage layouts ke saath. Kya main aapki site visit schedule kar doon?",
            "timestamp": "2026-02-07 05:58:40.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:25.000000",
            "end_time": "2026-02-07T05:58:40.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, kal 11 baje ke liye schedule kar dijiye.",
            "timestamp": "2026-02-07 05:58:48.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:45.000000",
            "end_time": "2026-02-07T05:58:48.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Perfect. Maine aapki visit kal 11 AM ke liye schedule kar di hai. Hamare sales expert aapko assist karenge. Dhanyavaad!",
            "timestamp": "2026-02-07 05:59:05.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:52.000000",
            "end_time": "2026-02-07T05:59:05.000000",
            "language": "hi"
          }
        ],
        "recording_url": "https://cdn.unpod.ai/recordings/CALL_AbCdEfGhIjKl.mp3",
        "files": [],
        "start_time": "2026-02-07T05:57:45",
        "end_time": "2026-02-07T06:06:25",
        "call_timings": {
          "call_dialed_at": "2026-02-07T05:57:44",
          "call_connected_at": "2026-02-07T05:57:45",
          "call_ended_at": "2026-02-07T06:06:25",
          "ring_duration": 1,
          "talk_duration": 520
        },
        "duration": 520,
        "provider_call_id": "AbCdEfGhIjKlMnOpQrStUv@unpod.ai",
        "assistant_number": "+919876543210",
        "metadata": {
          "cost": 0.600075,
          "type": "",
          "usage": {
            "llm_provider": "Unpod",
            "llm_model": "google/gemma-4-31b-it",
            "tts_provider": "elevenlabs",
            "tts_model": "eleven_v3",
            "stt_provider": "soniox",
            "stt_model": "stt-rt-v5",
            "llm_prompt_tokens": 1199715,
            "llm_completion_tokens": 1112,
            "tts_characters_count": 4635,
            "stt_audio_duration": 508.2,
            "costs": {
              "llm_cost": 0,
              "stt_cost": 0.018,
              "tts_cost": 0.4635
            },
            "total_cost": 0.5715
          },
          "provider": "livekit",
          "room_name": "Unpod Bridge_1234567890_AbCdEfGhIjKl"
        },
        "post_call_data": {
          "schema_version": 2,
          "analytics": {
            "sentiment": "positive",
            "engagement": "high",
            "tone": "friendly",
            "contact_status": "active",
            "call_score": 70,
            "call_score_breakdown": {
              "components": {
                "interest_intent": 20,
                "use_case_relevance": 10,
                "timeline_urgency": 10,
                "authority_influence": 10,
                "engagement_quality": 10,
                "next_step_commitment": 10
              },
              "total": 70,
              "reason": "The user was actively engaged, showed strong interest in the offering, and agreed to a site visit."
            }
          },
          "summary": {
            "headline": "Site visit scheduled for tomorrow at 11 AM to explore the 2 BHK configuration.",
            "key_points": [
              "Customer showed interest in a 2 BHK residence.",
              "Agent provided details about the residential project and its features.",
              "Customer scheduled a site visit for tomorrow at 11:00 AM.",
              "Agent confirmed the visit details and assured assistance during the visit."
            ]
          },
          "lead": {
            "name": "Jane Doe",
            "labels": [
              "Interested"
            ],
            "objections": [],
            "pain_points": [],
            "questions_asked": [
              "What kind of space are you picturing for your family?",
              "Can you repeat that once?",
              "What are the available configurations?"
            ]
          },
          "structured_data": {
            "status": "Qualified",
            "outcome": "Call Disconnected",
            "lead_intent": "High",
            "end_call_reason": "Call Disconnected"
          },
          "next_action": {
            "label": [
              "Agent to schedule site visit for tomorrow at 11 AM",
              "Agent to send visit details via WhatsApp and SMS"
            ],
            "callback_requested": false,
            "scheduled_at": null
          },
          "follow_up": {
            "required": false,
            "state": "skipped_inbound_call",
            "reason": "Outcome falls under stop list conditions. No follow-up required.",
            "next_at": null,
            "attempt": 1,
            "attempts_remaining": 1,
            "policy": {
              "max_call_attempts": 2,
              "max_followup_attempts": 1,
              "daily_limit": 3,
              "next_call_attempt_number": null
            }
          },
          "success_evaluation": {
            "status": "completed",
            "reason": "",
            "result": 8
          },
          "call_evaluation": null,
          "redial": {
            "status": null
          },
          "skipped": [
            {
              "stage": "call_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "realtime_agent_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "spam_detection",
              "reason": "policy:disabled_in_config"
            }
          ]
        },
        "call_traces": [
          {
            "status": "callRequested",
            "timestamp": "2026-02-07T05:57:44.000000",
            "previous_status": "",
            "message": "call status set: callRequested",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "ringing",
            "timestamp": "2026-02-07T05:57:45.000000",
            "previous_status": "callRequested",
            "message": "call status changed: callRequested -> ringing",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "active",
            "timestamp": "2026-02-07T05:57:46.000000",
            "previous_status": "ringing",
            "message": "call status changed: ringing -> active",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "hungUp",
            "timestamp": "2026-02-07T06:06:24.000000",
            "previous_status": "active",
            "message": "call status changed: active -> hungUp | reason: USER_HUNG_UP_IN_CALL",
            "event": "status_change",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          },
          {
            "status": "connected",
            "timestamp": "2026-02-07T06:06:29.000000",
            "previous_status": "callEnded",
            "message": "call finalized: connected",
            "event": "finalized",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          }
        ],
        "error": "",
        "error_code": "",
        "end_reason": "User"
      },
      "attachments": [],
      "assignee": "space-agent-8qmk42nslp91wrh3dz7btxc4",
      "status": "completed",
      "execution_type": "call",
      "ref_id": "6902fb5840a736e125e80ebc",
      "failure_count": 0,
      "last_failure_reason": null,
      "provider": null,
      "retry_attempt": 0,
      "referenced_task": null,
      "follow_up_count": null,
      "follow_up_chain_id": null,
      "last_status_change": "2026-02-07T05:51:51.606885",
      "scheduled_timestamp": null
    }
  ]
}

{
  "message": "Agent not found"
}

Get Tasks by Agent Handle

Fetch all tasks assigned to a specific agent/pilot using their handle. This returns full task metadata including user info, input payloads, call output, transcripts, and execution details.

Prerequisites: Make sure you have your API Token ready. See Authentication for details.

Path Parameters

Name	Type	Required	Description
agent_handle	string	Yes	Unique handle/identifier of the agent

You can get the agent_handle by hitting the Get All Agents API. The handle field in the response is your Agent Handle.

Query Parameters

Name	Type	Required	Description
page	integer	No	Page number to fetch, 1-based. Defaults to `1`
page_size	integer	No	Tasks per page. Defaults to `20`

count is the total number of tasks for the agent, not the size of the current page — data holds at most page_size items. Page through until you have collected count tasks.

Headers

Name	Type	Required	Description
Authorization	string	Yes	API Key format: `Token <token>`
Content-Type	string	Yes	`application/json`

Response Fields

Field	Type	Description
count	integer	Total number of tasks
status_code	integer	HTTP status code
message	string	Response message
data	array	Array of task objects

Task Object Fields

Field	Type	Description
_id	string	Internal task document ID
thread_id	string	Thread identifier
user_info	object	User details (email, full_name)
task_id	string	Unique task identifier
run_id	string	Parent run identifier
task	object	Task definition with objective
input	object	Input data for the task
output	object	Task output with call details
attachments	array	List of attachments
assignee	string	Agent handle assigned to the task
status	string	Task status: `pending`, `completed`, `failed`
execution_type	string	Type of execution: `call`, `email`, etc.
ref_id	string	Reference ID linking to input data
failure_count	integer	Number of failed attempts
last_failure_reason	string	Reason for last failure (null if none)
retry_attempt	integer	Current retry attempt number
last_status_change	string	Timestamp of last status change
scheduled_timestamp	string	Scheduled execution timestamp (null if now)

Additional Task Object Fields

status also supports the in_progress value.

Field	Type	Description
space_id	string	Numeric id of the space the task belongs to
user	string	User identifier that triggered the task (empty for inbound calls)
user_org_id	string	Numeric id of the owning organisation
created	string	Task creation timestamp
modified	string	Timestamp of the last write to the task document
collection_ref	string	Collection holding the source rows: `collection_data_<space_token>`
provider	string \| null	Telephony provider used for the call (null if not resolved yet)
referenced_task	string \| null	`task_id` this task was spawned from (follow-ups, retries)
follow_up_count	integer \| null	Number of follow-up tasks created off this task
follow_up_chain_id	string \| null	Groups a task and all of its follow-ups into one chain

user_info and task are objects, but they come back empty ({}) for calls not created from a lead payload with an objective. Do not assume task.objective exists.

Output Object Fields

Field	Type	Description
call_id	string	Unique call identifier
call_end_reason	string	Reason for call ending
start_time	string	Call start timestamp
end_time	string	Call end timestamp
assistant_number	string	Outbound phone number used
call_summary	string	AI-generated summary of the call
duration	number	Call duration in seconds
recording_url	string	URL to call recording
transcript	array	Array of conversation messages
post_call_data	object	Post-call analysis data
call_type	string	Direction of call: `outbound`, `inbound`
call_status	string	Status of the call: `completed`, etc.

output is only fully populated once the call finishes. While status is in_progress, it returns a partial output with just call_type, call_status and call_end_reason.

Additional Output Object Fields

Field	Type	Description
customer	string	Customer name resolved for the call (empty if unknown)
contact_number	string	Number dialled, or that dialled in, in E.164
cost	number	Billed cost of the call
metadata	object	`cost`, `type` and a `usage` map for the call

post_call_data (`schema_version: 2`)

post_call_data is grouped:

Field	Type	Description
schema_version	integer	Always `2` for this shape. Branch on this field
analytics	object	`sentiment`, `engagement`, `tone`, `contact_status`, `call_score`, `call_score_breakdown`
summary	object	`headline` plus a `key_points` array
lead	object	`name`, `labels`, `objections`, `pain_points`, `questions_asked`
structured_data	object	Playbook-defined extraction fields — keys vary per agent
next_action	object	`label`, `callback_requested`, `scheduled_at`
follow_up	object	`required`, `state`, `reason`, `next_at`, `attempt`, `attempts_remaining`, `policy`
evaluation	object \| null	Playbook evaluation result (null when disabled)
call_evaluation	object \| null	Call-quality evaluation result (null when disabled)
redial	object	`status` of an automatic redial
skipped	array	Post-call stages that did not run, each `{stage, reason}`
post_call_usage	object	Provider and token usage for billing — see below

follow_up.policy

Field	Type	Description
max_call_attempts	integer	Total call attempts allowed for the contact
max_followup_attempts	integer	Follow-up attempts allowed after a connect
daily_limit	integer	Attempts allowed per day
next_call_attempt_number	integer	Attempt number the next call will use

post_call_usage

Field	Type	Description
thread_id	string	Thread the call ran on — matches `task_id`
room_name	string	Media room name (empty for calls that never connected)
agent_id	string	Agent handle that served the call
org_id	string \| null	Organisation id resolved at billing time
space_token	string \| null	Space token resolved at billing time
call_start	string	Billing window start
call_end	string	Billing window end
call_duration_s	string	Billed duration in seconds, sent as a string
providers	object	`llm_provider`, `llm_model`, `stt_provider`, `stt_model`, `tts_provider`, `tts_model`
raw_counters	object	Raw meters: LLM prompt/completion/cached tokens, TTS characters, STT audio duration
sku_deltas	array	Billable units, each `{codename, raw, unit_scale}` — all values are strings

Every numeric value under post_call_usage (call_duration_s, raw_counters, sku_deltas) is a string, not a number. Cast before doing arithmetic.

Common Error Codes

Status Code	Description
200	Success - Data fetched successfully
206	Partial Content - Business logic error occurred
400	Bad Request - Invalid parameters provided
401	Unauthorized - Invalid or missing API token
403	Forbidden - Access denied to the resource
404	Not Found - Agent not found
500	Internal Server Error - Server-side error

Code Examples

const axios = require('axios');

const headers = {
  'Authorization': 'Token your-api-token',
  'Content-Type': 'application/json'
};

// Get tasks by agent handle
const getTasksByAgentHandle = async (agentHandle) => {
  const response = await axios.get(
    `https://unpod.ai/api/v2/platform/agents/${agentHandle}/tasks/`,
    { headers }
  );
  console.log(`Total tasks: ${response.data.count}`);
  response.data.data.forEach(task => {
    console.log(`Task ${task.task_id}: ${task.status} (${task.execution_type})`);
  });
  return response.data.data;
};

// Example usage
getTasksByAgentHandle('space-agent-8qmk42nslp91wrh3dz7btxc4');

import requests

headers = {
    'Authorization': 'Token your-api-token',
    'Content-Type': 'application/json'
}

def get_tasks_by_agent_handle(agent_handle: str):
    """Get all tasks assigned to a specific agent"""
    url = f'https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/'
    response = requests.get(url, headers=headers)
    data = response.json()
    print(f"Total tasks: {data['count']}")
    for task in data['data']:
        print(f"Task {task['task_id']}: {task['status']} ({task['execution_type']})")
    return data['data']

# Example usage
get_tasks_by_agent_handle('space-agent-8qmk42nslp91wrh3dz7btxc4')

# Get tasks by agent handle
curl -X GET "https://unpod.ai/api/v2/platform/agents/space-agent-8qmk42nslp91wrh3dz7btxc4/tasks/" \
  -H "Authorization: Token your-api-token" \
  -H "Content-Type: application/json"

Best Practices

Agent Handle: Use the exact agent handle from the Get All Agents response
Transcript Analysis: Use the transcript field in the output for detailed conversation analysis
Retry Logic: Check failure_count and last_failure_reason for failed tasks to understand issues
Recording Access: Store recording_url from output for compliance and quality review
Security: Keep API tokens secure and rotate them regularly

Authorizations

Authorization

string

header

required

Format: Token

Headers

Org-Handle

string

required

Organization domain handle

Example:

"unpod.tv"

Path Parameters

agent_handle

string

required

Example:

"space-agent-8qmk42nslp91wrh3dz7btxc4"

Query Parameters

page

integer

Example:

1

page_size

integer

Example:

20

Response

List of tasks for the agent

Get Tasks by Agent Handle

curl --request GET \
  --url https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/ \
  --header 'Authorization: <api-key>' \
  --header 'Org-Handle: <org-handle>'

import requests

url = "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/"

headers = {
    "Org-Handle": "<org-handle>",
    "Authorization": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {
  method: 'GET',
  headers: {'Org-Handle': '<org-handle>', Authorization: '<api-key>'}
};

fetch('https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: <api-key>",
    "Org-Handle: <org-handle>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Org-Handle", "<org-handle>")
	req.Header.Add("Authorization", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/")
  .header("Org-Handle", "<org-handle>")
  .header("Authorization", "<api-key>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://unpod.ai/api/v2/platform/agents/{agent_handle}/tasks/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Org-Handle"] = '<org-handle>'
request["Authorization"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "count": 1,
  "status_code": 200,
  "message": "Tasks Fetched Successfully",
  "data": [
    {
      "_id": "697debb84c27faa892bfa0cd",
      "space_id": "42",
      "thread_id": "",
      "user": "",
      "user_org_id": "101",
      "user_info": {},
      "created": "2026-02-07T05:51:51.607000",
      "modified": "2026-02-07T06:06:30.000000",
      "task_id": "T1a2b3c4dfe9a11f0878d43cd8a99e069",
      "run_id": "R1a2b3c4cfe9a11f0878d43cd8a99e069",
      "collection_ref": "collection_data_SPTKN4XQ7M2VB9YH3KD8WZ1L",
      "task": {},
      "input": {
        "contact_number": "+911234567890",
        "quality": "good",
        "name": "Jane Doe",
        "token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "space_token": "SPTKN4XQ7M2VB9YH3KD8WZ1L",
        "org_id": 101,
        "missing_space_context": false
      },
      "output": {
        "call_id": "Unpod Bridge_1234567890_AbCdEfGhIjKl",
        "customer": "Jane Doe",
        "contact_number": "+911234567890",
        "call_type": "inbound",
        "call_status": "connected",
        "call_end_reason": "USER_HUNG_UP_IN_CALL",
        "transcript": [
          {
            "role": "assistant",
            "content": "Hello, main Sunrise Heights se bol rahi hoon. Kya abhi baat karne ka sahi samay hai?",
            "timestamp": "2026-02-07 05:58:00.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:57:55.000000",
            "end_time": "2026-02-07T05:58:00.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, boliye.",
            "timestamp": "2026-02-07 05:58:05.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:03.000000",
            "end_time": "2026-02-07T05:58:05.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Thank you! Yeh call aapke Sunrise Heights me dikhaye gaye interest ke regarding hai. Kya main continue karoon?",
            "timestamp": "2026-02-07 05:58:15.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:08.000000",
            "end_time": "2026-02-07T05:58:15.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, main 2 BHK ke baare me dekh rahi thi.",
            "timestamp": "2026-02-07 05:58:22.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:19.000000",
            "end_time": "2026-02-07T05:58:22.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Bilkul. Hamare paas spacious 2 BHK residences hain, zero-wastage layouts ke saath. Kya main aapki site visit schedule kar doon?",
            "timestamp": "2026-02-07 05:58:40.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:25.000000",
            "end_time": "2026-02-07T05:58:40.000000",
            "language": "hi"
          },
          {
            "role": "user",
            "content": "Haan, kal 11 baje ke liye schedule kar dijiye.",
            "timestamp": "2026-02-07 05:58:48.000000",
            "participant": "sip_1234567890",
            "start_time": "2026-02-07T05:58:45.000000",
            "end_time": "2026-02-07T05:58:48.000000",
            "language": "hi"
          },
          {
            "role": "assistant",
            "content": "Perfect. Maine aapki visit kal 11 AM ke liye schedule kar di hai. Hamare sales expert aapko assist karenge. Dhanyavaad!",
            "timestamp": "2026-02-07 05:59:05.000000",
            "participant": "agent",
            "start_time": "2026-02-07T05:58:52.000000",
            "end_time": "2026-02-07T05:59:05.000000",
            "language": "hi"
          }
        ],
        "recording_url": "https://cdn.unpod.ai/recordings/CALL_AbCdEfGhIjKl.mp3",
        "files": [],
        "start_time": "2026-02-07T05:57:45",
        "end_time": "2026-02-07T06:06:25",
        "call_timings": {
          "call_dialed_at": "2026-02-07T05:57:44",
          "call_connected_at": "2026-02-07T05:57:45",
          "call_ended_at": "2026-02-07T06:06:25",
          "ring_duration": 1,
          "talk_duration": 520
        },
        "duration": 520,
        "provider_call_id": "AbCdEfGhIjKlMnOpQrStUv@unpod.ai",
        "assistant_number": "+919876543210",
        "metadata": {
          "cost": 0.600075,
          "type": "",
          "usage": {
            "llm_provider": "Unpod",
            "llm_model": "google/gemma-4-31b-it",
            "tts_provider": "elevenlabs",
            "tts_model": "eleven_v3",
            "stt_provider": "soniox",
            "stt_model": "stt-rt-v5",
            "llm_prompt_tokens": 1199715,
            "llm_completion_tokens": 1112,
            "tts_characters_count": 4635,
            "stt_audio_duration": 508.2,
            "costs": {
              "llm_cost": 0,
              "stt_cost": 0.018,
              "tts_cost": 0.4635
            },
            "total_cost": 0.5715
          },
          "provider": "livekit",
          "room_name": "Unpod Bridge_1234567890_AbCdEfGhIjKl"
        },
        "post_call_data": {
          "schema_version": 2,
          "analytics": {
            "sentiment": "positive",
            "engagement": "high",
            "tone": "friendly",
            "contact_status": "active",
            "call_score": 70,
            "call_score_breakdown": {
              "components": {
                "interest_intent": 20,
                "use_case_relevance": 10,
                "timeline_urgency": 10,
                "authority_influence": 10,
                "engagement_quality": 10,
                "next_step_commitment": 10
              },
              "total": 70,
              "reason": "The user was actively engaged, showed strong interest in the offering, and agreed to a site visit."
            }
          },
          "summary": {
            "headline": "Site visit scheduled for tomorrow at 11 AM to explore the 2 BHK configuration.",
            "key_points": [
              "Customer showed interest in a 2 BHK residence.",
              "Agent provided details about the residential project and its features.",
              "Customer scheduled a site visit for tomorrow at 11:00 AM.",
              "Agent confirmed the visit details and assured assistance during the visit."
            ]
          },
          "lead": {
            "name": "Jane Doe",
            "labels": [
              "Interested"
            ],
            "objections": [],
            "pain_points": [],
            "questions_asked": [
              "What kind of space are you picturing for your family?",
              "Can you repeat that once?",
              "What are the available configurations?"
            ]
          },
          "structured_data": {
            "status": "Qualified",
            "outcome": "Call Disconnected",
            "lead_intent": "High",
            "end_call_reason": "Call Disconnected"
          },
          "next_action": {
            "label": [
              "Agent to schedule site visit for tomorrow at 11 AM",
              "Agent to send visit details via WhatsApp and SMS"
            ],
            "callback_requested": false,
            "scheduled_at": null
          },
          "follow_up": {
            "required": false,
            "state": "skipped_inbound_call",
            "reason": "Outcome falls under stop list conditions. No follow-up required.",
            "next_at": null,
            "attempt": 1,
            "attempts_remaining": 1,
            "policy": {
              "max_call_attempts": 2,
              "max_followup_attempts": 1,
              "daily_limit": 3,
              "next_call_attempt_number": null
            }
          },
          "success_evaluation": {
            "status": "completed",
            "reason": "",
            "result": 8
          },
          "call_evaluation": null,
          "redial": {
            "status": null
          },
          "skipped": [
            {
              "stage": "call_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "realtime_agent_evaluation",
              "reason": "policy:disabled_in_config"
            },
            {
              "stage": "spam_detection",
              "reason": "policy:disabled_in_config"
            }
          ]
        },
        "call_traces": [
          {
            "status": "callRequested",
            "timestamp": "2026-02-07T05:57:44.000000",
            "previous_status": "",
            "message": "call status set: callRequested",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "ringing",
            "timestamp": "2026-02-07T05:57:45.000000",
            "previous_status": "callRequested",
            "message": "call status changed: callRequested -> ringing",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "active",
            "timestamp": "2026-02-07T05:57:46.000000",
            "previous_status": "ringing",
            "message": "call status changed: ringing -> active",
            "event": "status_change",
            "end_reason": "",
            "error_message": ""
          },
          {
            "status": "hungUp",
            "timestamp": "2026-02-07T06:06:24.000000",
            "previous_status": "active",
            "message": "call status changed: active -> hungUp | reason: USER_HUNG_UP_IN_CALL",
            "event": "status_change",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          },
          {
            "status": "connected",
            "timestamp": "2026-02-07T06:06:29.000000",
            "previous_status": "callEnded",
            "message": "call finalized: connected",
            "event": "finalized",
            "end_reason": "USER_HUNG_UP_IN_CALL",
            "error_message": ""
          }
        ],
        "error": "",
        "error_code": "",
        "end_reason": "User"
      },
      "attachments": [],
      "assignee": "space-agent-8qmk42nslp91wrh3dz7btxc4",
      "status": "completed",
      "execution_type": "call",
      "ref_id": "6902fb5840a736e125e80ebc",
      "failure_count": 0,
      "last_failure_reason": null,
      "provider": null,
      "retry_attempt": 0,
      "referenced_task": null,
      "follow_up_count": null,
      "follow_up_chain_id": null,
      "last_status_change": "2026-02-07T05:51:51.606885",
      "scheduled_timestamp": null
    }
  ]
}

{
  "message": "Agent not found"
}

Getting Started

API Lists

Get Tasks by Agent Handle

Get Tasks by Agent Handle

Path Parameters

Query Parameters

Headers

Response Fields

Task Object Fields

Additional Task Object Fields

Output Object Fields

Additional Output Object Fields

post_call_data (`schema_version: 2`)

follow_up.policy

post_call_usage

Common Error Codes

Code Examples

Best Practices

Authorizations

Headers

Path Parameters

Query Parameters

Response

​Get Tasks by Agent Handle

​Path Parameters

​Query Parameters

​Headers

​Response Fields

​Task Object Fields

​Additional Task Object Fields

​Output Object Fields

​Additional Output Object Fields

​post_call_data (schema_version: 2)

​follow_up.policy

​post_call_usage

​Common Error Codes

​Code Examples

​Best Practices

Authorizations

Headers

Path Parameters

Query Parameters

Response

Get Tasks by Agent Handle

Path Parameters

Query Parameters

Headers

Response Fields

Task Object Fields

Additional Task Object Fields

Output Object Fields

Additional Output Object Fields

post_call_data (`schema_version: 2`)

follow_up.policy

post_call_usage

Common Error Codes

Code Examples

Best Practices