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Analytics API

The Analytics API lets you fetch call analytics and task status for your organization. It provides insights into call outcomes, success rates, and task execution summaries.
Prerequisites: Make sure you have your API Token and Org-Handle ready. See Authentication for details.

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What You Can Do

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Base URL

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Authentication

All Analytics API requests require a valid token and Org-Handle in the headers:

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Behavior

  • If space_token is provided → fetches analytics for that specific space
  • If space_token is not provided → fetches analytics for all contact spaces in the organization
  • Automatically filters for contact content type only
For billing/invoice data, use the separate Billing endpoint.

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Common Error Codes