> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unpod.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Vapi (Dashboard)

> Connect Vapi to Unpod with no code - configure the provider and route a number straight from the Unpod Studio.

This is the **no-code** path. You create a SIP trunk on your Unpod number, copy its
origin-endpoint credentials into Vapi as a **BYO SIP trunk**, then point a Vapi
number and assistant at it. One trunk carries both inbound and outbound calls - no
separate provider setup. Prefer code? See the [API guide](/telephony/integrations/vapi/api).

<Note>
  **You need:** an Unpod number on a Bridge, and a Vapi account (Settings →
  **Integrations** access). Calls flow **Unpod trunk ⇄ Vapi** over SIP - Unpod routes
  outbound to `sip.vapi.ai`, and Vapi sends inbound to your Unpod endpoint.
</Note>

## Part 1 - Create the trunk in Unpod

<Steps>
  <Step title="Open Configure → New trunk on your number">
    In **Telephony**, select your number and click **Configure**. On the **New trunk** tab,
    set a **Name** you'll recognise and the **trunk origin endpoint**:

    * **SIP URI / address** - `sip.vapi.ai` (Vapi's inbound SIP host).
    * **Port** `5060` and **Transport** (`TCP` / `UDP` / `TLS`).
    * **Allowed IPs / CIDR** - optional source allow-list.

    Click **Test** to validate, then **Create Trunk**. This one trunk handles **both
    inbound and outbound** calls for the number.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/unpod-new-trunk.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=5b0add7c4be928c8da546f5d0cd4f51a" alt="Unpod - configure a new trunk pointing at Vapi" width="1917" height="957" data-path="images/vapi/unpod-new-trunk.png" />
  </Step>

  <Step title="Copy the origin-endpoint credentials">
    The number now shows **Linked · Vapi**. Under **Origin Endpoint Details** copy the
    values - you'll paste them into Vapi next:

    * **Address** - e.g. `sip-lb1.unpod.tel`
    * **Port** / **Protocol** - `5060` / `UDP`
    * **Username** and **Password** (under **Authentication**)

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/unpod-trunk-linked.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=e24ebb3d3ed6fbe71f0cee126a150e04" alt="Unpod - linked trunk origin endpoint credentials" width="1917" height="957" data-path="images/vapi/unpod-trunk-linked.png" />
  </Step>
</Steps>

## Part 2 - Register the trunk in Vapi

<Steps>
  <Step title="Open Integrations → SIP Trunk">
    In the Vapi dashboard go to **Settings → Integrations**, then open the **SIP Trunk**
    provider under **Phone Number Providers**.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-integrations.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=895dd71cf406b9df5561e4761e5039f8" alt="Vapi - Integrations, SIP Trunk provider" width="1917" height="957" data-path="images/vapi/vapi-integrations.png" />
  </Step>

  <Step title="Configure a new SIP trunk">
    On the SIP Trunk page click **Configure New SIP Trunk**.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-sip-trunk-list.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=4f20730226faa65e725fed4e75790a81" alt="Vapi - SIP trunk list, configure new" width="1917" height="957" data-path="images/vapi/vapi-sip-trunk-list.png" />
  </Step>

  <Step title="Add the gateway with your Unpod endpoint">
    Give the trunk a **Name**, then under **Gateway #1** enter the Unpod values from Part 1:

    * **IP Address / Domain** - your Unpod address (e.g. `sip-lb1.unpod.tel`).
    * **Port** `5060`, **Outbound Protocol** `UDP`.
    * Tick **Allow inbound calls** and **Allow outbound calls**.
    * Under **Authentication**, paste the **Username** and **Password**.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-add-sip-trunk.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=b1fd8082777a7afedfd259b09b50e798" alt="Vapi - add SIP trunk gateway + auth" width="1917" height="957" data-path="images/vapi/vapi-add-sip-trunk.png" />
  </Step>
</Steps>

## Part 3 - Attach a number and assistant

<Steps>
  <Step title="Create a BYO SIP trunk number">
    Under **Phone Numbers → Create Phone Number**, pick **BYO SIP Trunk Number**, enter the
    phone number, and select your trunk under **SIP Trunk Credential**.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-byo-number.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=5c616e73e6ac1f6ef13bb0dca9d0f0da" alt="Vapi - BYO SIP trunk number, select credential" width="1917" height="957" data-path="images/vapi/vapi-byo-number.png" />
  </Step>

  <Step title="Assign the inbound assistant">
    In **Inbound Settings**, confirm the **Inbound Phone Number** and open the **Assistant**
    dropdown.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-inbound-assistant.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=d20c6b3a4818405ffcb4d085e3f40823" alt="Vapi - inbound settings, assistant" width="1917" height="957" data-path="images/vapi/vapi-inbound-assistant.png" />
  </Step>

  <Step title="Pick the assistant">
    Choose the assistant that answers inbound calls. (Optionally route to a **Squad**,
    **Workflow**, or a **Fallback Destination** instead.)

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-assistant-list.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=0cef08dbd7a501b5a72c3ac1aa48e805" alt="Vapi - assistant picker" width="1917" height="957" data-path="images/vapi/vapi-assistant-list.png" />
  </Step>

  <Step title="(Optional) Launch an outbound campaign">
    For outbound, go to **Outbound**, name the campaign, select your Unpod number, upload a
    contacts **CSV**, pick an **Assistant**, then **Launch campaign**.

    <img src="https://mintcdn.com/unpodai/nlrj1mhPjNqkd1Sx/images/vapi/vapi-outbound-campaign.png?fit=max&auto=format&n=nlrj1mhPjNqkd1Sx&q=85&s=1e51da8e08ee6daefa3f99b2d3d4627a" alt="Vapi - outbound campaign" width="1917" height="957" data-path="images/vapi/vapi-outbound-campaign.png" />
  </Step>
</Steps>

## Publish

Back in the Unpod Studio, click **Publish** to activate the configuration. The number
is then ready for inbound and outbound calls.

## Troubleshooting

| Symptom                         | Likely cause                  | Fix                                                                        |
| ------------------------------- | ----------------------------- | -------------------------------------------------------------------------- |
| Trunk **Test** fails in Unpod   | Wrong SIP URI / transport     | Use `sip.vapi.ai`; try `UDP`/`TCP` to match Vapi                           |
| Vapi can't reach the trunk      | Wrong gateway address or auth | Re-copy **Address** + **Username/Password** from the Unpod origin endpoint |
| Call connects, assistant silent | No assistant bound            | Set the **Assistant** in the number's **Inbound Settings**                 |
| Inbound not arriving            | Source IP blocked             | Add Vapi's IPs to **Allowed IPs / CIDR** on the Unpod trunk                |
| Number not reachable            | Config not published          | Click **Publish** in the Unpod Studio                                      |

<CardGroup cols={2}>
  <Card title="Do it with code" icon="terminal" href="/telephony/integrations/vapi/api">
    Same flow over the REST API.
  </Card>

  <Card title="All platforms" icon="blocks" href="/telephony/integrations/overview">
    Back to the integrations overview.
  </Card>
</CardGroup>